We compiled a list of answers to address your most pressing questions regarding our Services.
To export your data in PDF format, tap the "Export" button at the top right corner in the timeline view. This button is located on the rightmost side of the tab bar at the bottom of the screen.
Yes, premium users have the option to export data in CSV format. However, the PDF format is generally the preferred choice among our users.
You can either take screenshots of specific data you wish to share or use a video call service like Zoom to share your mobile screen with your doctor.
No, there is no need to log out or delete the app for sharing your data. In fact, our app does not include a logout option. Please note that deleting the app might result in the loss of your data, as it is not stored externally.
For any additional assistance or queries, please feel free to contact us at contact@carrotcare.health. We are always here to help!
Yes, we can process Spanish for premium and email services.
The OCR (Optical Character Recognition) is constantly being improved. While it works best with English, it may have some inefficiencies with other languages. However, you can try it out for free in the app to see how it works with different languages.
Yes, to delete a duplicate entry, go to the biomarker and tap on the graph bar. Then select the trash icon to delete the entry. Alternatively, you can quickly swipe left on the entries in the 'Activity' view to remove them.
Currently, our app does not support the creation of multiple profiles.
Your data is stored locally within the app on your device, ensuring your privacy and control over your information. Additionally, if you have enabled iCloud backup on your device, your data is also backed up on iCloud. We do not store your data on our servers, prioritizing your data security and privacy.
To verify that your data is not being sent externally, you can use network traffic inspection tools. These tools allow you to monitor the data being transmitted from your device when using the app. Some of our users have utilized these tools and have confirmed that no data is transmitted to external servers when the app is in use. This is in line with our commitment to ensure that your data remains private and is stored locally on your device or on iCloud (if you have iCloud backup enabled).
At present, our app does not provide specific health or medical recommendations. We are committed to ensuring the highest accuracy and relevance in our services, and due to the sensitive nature of health-related advice, we are exercising caution in this area. Additionally, it's important to note that any information provided by the app should not be considered as medical advice. We always recommend consulting with healthcare professionals for personalized medical guidance.
Our team is based in the United Kingdom.
Currently, our app has limited integration with HealthKit. We are planning to expand this integration and include more features once we have additional resources. By purchasing a premium subscription, you can support us in this endeavor, helping us to enhance and broaden our app's capabilities, including deeper HealthKit integration. Your support is greatly appreciated as it aids in our continuous improvement and development.
Yes, our app uses Amplitude for limited usage analytics. This helps us understand how our app is being used, allowing us to improve its functionality and user experience. Please be assured that this analytics process does not involve sending your personal or health data anywhere. We prioritize your privacy, and the analytics we conduct are solely focused on app usage patterns without compromising your personal information.
The cost of our premium subscription can vary based on your location due to Apple's pricing structures and local currency differences. To view the specific prices for your country, please navigate to the premium subscription banner on the main screen of the app and tap on it. This will display the pricing information relevant to your region, allowing you to see the exact cost in your local currency.
Yes, there is a way to enjoy premium features without directly paying for the subscription. If you refer someone to our app and they purchase a premium subscription, you can receive a premium subscription for free as a token of our appreciation. To avail of this offer, please contact us at contact@carrotcare.health with proof of your referral. It's important to note that we reserve the right to discontinue this promotional offer at any time, so please check the latest information or reach out to us for current details.
Currently, our app does not natively support data syncing between devices. However, there is a workaround you might consider. You can use the iCloud backup option to sync data. To do this, enable iCloud backup on both devices. However, it's important to access the app primarily from one device to maintain stability. We recommend keeping data management focused on one device to avoid potential issues. Please note that we do not guarantee complete stability with this method, so it's advisable to proceed with caution.
The primary reason our app does not support syncing data between devices is our commitment to data privacy. We prioritize keeping your data private and secure, which means we do not send or store your data on external servers or cloud services for syncing purposes and it's making things harder. Our focus is on ensuring your personal and health information remains securely contained within your device. This approach aligns with our privacy-first policy, emphasizing user data security and confidentiality.
We are always on the lookout for exceptional talent to join our team! If you believe you have the skills and drive to be a superstar in our company, please send your CV to contact@carrotcare.health.
If you have previously enabled the iCloud backup option, you can use it to restore your data. However, if you never enabled iCloud backup and have since deleted the app or lost your phone, unfortunately, the data cannot be recovered. Our app does not store your data on external servers, so data recovery in such cases is not possible. We recommend regularly backing up your data to iCloud to prevent data loss in the future. You could also export CSV/PDF to keep a copy of it for the peace of mind. Hopefully this helps.
Currently, our app is not available on Android. However, we are planning to expand to the Android platform as we acquire more resources. Stay tuned for future updates on this!
Similar to the Android version, we do not have a web version of the app at this moment. Expanding to a web platform is in our roadmap, and we aim to develop it as more resources become available. We appreciate your interest and suggest keeping an eye on our updates for any new developments in this area.
The coolness of our app is no accident – it's powered by a special blend of cutting-edge technology, pixie dust from the land of Advanced Algorithms, and a dash of unicorn magic! ❤️
"Using Carrot Care is like having a pocket-sized Einstein, always ready to make your health journey brilliantly simple and insightful. It's not just an app; it's a revolution in personal wellness." - Marie Curie